1) Do your products guarantee results?
Due to federal guidelines, no company is allowed to make guaranteed claims. What we can say is that with thousands of satisfied clients and results, we stand by our product 100%.
2) Can I give your products to children?
Our products are made from the most natural ingredients possible and we do have clients that give our products to their children. We do suggest that you consult your child's primary care physician before giving them any supplements.
3) Does your product work for all forms of alopecia?
Unfortunately, we are not able to guarantee results for any of our products, however,we have several clients that have seen amazing results using our products, Please take a look at our before and after page her and on Instagram @msdocmurphy
4) Once I place my order, how long before receive my products?
Please allow 5-7 business days to receive your products. There may be delays due to weather or unforeseen circumstances. Delayed shipments can extend shipping time to as many as 10 business days in rare cases. International orders take 10-15 business days due to region and customs. We have no control over shipments and delivery once the orders leave our facility.
5) I received my tracking number however my order status hasnt changed. Why is that?
Once your order is placed the system automatically creates a shipping and tracking number. The payment then needs to be processed on our end and our shipping team will then take anywhere from 1-3 days business days to fulfill your order. Once the order is fulfilled, the shipping company picks up the order on their next scheduled pick up date and then your order is on its way.
6) I see that one of your items that I would like to purchase is out of stock. How long before the product come back in stock?
With the amazing success of our product and the new clients that are learning about our products daily, our products are selling fast. The great thing is that we are aware of the rapid growth and we are constantly replenishing our stock. Please allow a maximum of 2 weeks for restock. If you are to purchase a kit and one of the items is out of stock, we will ship the out of stock item as soon as it becomes available.
7) I have questions about the product or my order, who can I speak with?
We have several means of communication. Please feel free to contact us via live chat, email us at firstname.lastname@example.org , send us a message on Facebook @hairflow or shoot us a DM @msdocmurphy on Instagram. Someone is always available during business hours 9am-8pm est Monday-Saturday. We are closed on Sundays.
8) What is your refund policy?
Please refer to our terms and conditions for instructions on refunds, exchanges and our policies.
Lost or Stolen Hair Flow Pro Package Policy
We are so sorry to hear that your Hair Flow Pro package has been either lost or stolen. Please see below:
A). Hair Flow Pro is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order.
B). Upon customer inquiry, Hair Flow Pro will confirm delivery to the provided address, date of delivery, as well as, tracking & shipping carrier information for the customer to investigate.
C). If after the customer has directly contacted the carrier, and the carrier is unable to locate the missing package, please contact us at email@example.com with the case number provided from the carrier and we will further assist.
What happens if I gave you all the incorrect shipping address?
Incorrect Shipping Address Policy
A). The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct.
B). We are not responsible for goods delivered to the wrong address input at the time of ordering.
C). If you happen to notice that you entered the wrong address, you can email us at firstname.lastname@example.org with the correct shipping address before your shipping label is created.
D). Once your shipping label is created, we will not be responsible for the incorrect address & the subsequent delivery.